support?

I uninstalled windows service pack 2.
Since then, I couldn't reach any web site.
I called emachines support center to ask
how to fix this situation.
What they gave were "re-install Windows."
"replace your hard drive."
Are they really professional?
Even me, give thease instruction.
I want to say to them, give me back my time
and tel charge.

http://www.ak-inc.com/antiaging/

http://www.cafepress.com/jyuichi